How to Install and Configure OTRS 3.3.X in Centos 6.5 64 bit.

How to Install and Configure OTRS 3.3.X in Centos 6.5 64 bit.

Login as root

Donwload the rpm Package
wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-3.3.5-02.noarch.rpm

Install the rpm Package
yum localinstall -y otrs-3.3.5-02.noarch.rpm

set selinux to permissive mode
setenforce 0

Restart Apache and MySQL
service httpd restart
service mysqld restart

Start OTRS service
service otrs start

Open web browser and add in url your server_ip_or_doamin
http://server_ip_or_domain/otrs/installer.pl
Step 1. Accept the GPL Agreement if you want to install OTRS
Step 2. Give Database details in
Step 3. It will ask for mail record, add the smtp & pop server detail
Step 4. At last it will give username and password, Kindly copy this info

Again Open web browser and add in url your server_ip_or_doamin for Agent Interface
http://server_ip_or_domain/otrs/index.pl

Again Open web browser and add in url your server_ip_or_doamin for Customer Interface
http://server_ip_or_domain/otrs/customer.pl