How to Install and Configure OTRS 3.3.X in Centos 6.5 64 bit.
Login as root
Donwload the rpm Package
wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-3.3.5-02.noarch.rpm
Install the rpm Package
yum localinstall -y otrs-3.3.5-02.noarch.rpm
set selinux to permissive mode
setenforce 0
Restart Apache and MySQL
service httpd restart
service mysqld restart
Start OTRS service
service otrs start
Open web browser and add in url your server_ip_or_doamin
http://server_ip_or_domain/otrs/installer.pl
Step 1. Accept the GPL Agreement if you want to install OTRS
Step 2. Give Database details in
Step 3. It will ask for mail record, add the smtp & pop server detail
Step 4. At last it will give username and password, Kindly copy this info
Again Open web browser and add in url your server_ip_or_doamin for Agent Interface
http://server_ip_or_domain/otrs/index.pl
Again Open web browser and add in url your server_ip_or_doamin for Customer Interface
http://server_ip_or_domain/otrs/customer.pl
